Bonus and Promotion Terms and Conditions
Valid from 1 January 2021
All promotional campaigns are subject to conditions specific to each offer.
Generally, these Terms and Conditions provide that the player will only benefit from the promotion if he or she produces a certain play-through volume within a certain period of time. The main types of promotional campaigns are described below.
The provisions on bonuses and promotions are an integral part of the General Terms and Conditions of Use of hurrahcasino. By using the platform, opening a player account and logging into the player account, the player acknowledges acceptance of the Bonus and Promotion Terms and Conditions.
The bonus provisions apply to all casino games and online services (hereinafter “games” or “game offer”) offered on the Swiss market via the hurrahcasino.ch website (hereinafter “platform”) by Casino Neuchâtel SA, Faubourg du Lac 14, CH-2000 Neuchâtel (hereinafter “operator”).
The operator reserves the right to change the bonus provisions at any time. Changes to the bonus provisions will be announced to the customer by email.
If a bonus is in effect, it will remain in effect for its duration. The legally binding version is the current version of the bonus provisions at the time of use.
Any bonuses awarded as part of a promotion can only be converted once per account and per player. The operator reserves the right to withdraw or cancel a bonus if the bonus credit offered has not been used within six months from the date of receipt.
Bonus credits converted to real money can only be cashed after fulfilment of the wagering requirements. The player can withdraw the real money balance from his or her account at any time. However, the player shall first and foremost cancel any bonuses for which the wagering requirements have not been met.
Bonus codes received electronically are credited directly when the player clicks on the corresponding link. When receiving a bonus code as part of an offline promotion, the player shall enter it manually in the “Redeem bonus code” field in the player account overview.
Types of bonuses
- Deposit bonus:
the player will receive a bonus when making a deposit into their player account. Various deposit bonuses can be accumulated (e.g. 1st deposit, 2nd deposit...), however only one of these bonuses will be active at a time. The others will be activated in the order they were received and only after the previous bonus is completed.
The bonus amount will not be credited to the player account until the player’s deposit has been successfully made.
- Promotional code:
during special promotions, Hurrah Casino may communicate various promotional codes via multiple communication channels in order to offer bonuses to players with accounts on the platform. These codes can offer various benefits such as real money, free spins, deposit bonuses, etc. The conditions for using each promotional code will be communicated either on the BONUS page or in the communication (e-mail, flyer, etc.) to the people targeted by the promotion.
Deposit Bonus wagering requirements
Unless otherwise stated in the specific terms and conditions of the offer, wagering requirements are 35 times the initial bonus amount for automated online games (slot machines) and 100 times for table games.
In concrete terms, this means that for a bonus of CHF 10, the player shall place bets in the amount of CHF 350 – corresponding to 35 times CHF 10.
When a deposit is made in conjunction with a bonus offer, a real money balance and a bonus balance are generated.
Specifically, if the player makes a deposit of CHF 100, they will have a real money balance of CHF 100 and a bonus balance of CHF 100.
The real money balance is always used first during a game.
When the real money balance is used up, the bonus balance is used for the next wager. If there are any winnings, these are allocated to the player's real money balance first, and then, once the initial deposit amount is reached (CHF 100 in this case), the excess winnings are allocated to the bonus balance.
If the player fulfills the wagering requirements within the time limit, the bonus balance will be converted and added to the real money balance.
Only the real money balance can be freely withdrawn at any time, the bonus balance can only be played and not withdrawn.
The player can check the status of the wagering requirements in his or her player account at any time.
If the player does not meet the wagering requirements within the specified time limit, the bonus expires and the capital separated from the bonus is erased.